New First Port of Call for Support from Adult Social Care

RESIDENTS needing support from adult social care can contact Tameside Council’s Early Support and Advice Hub (ESAH) as their first port of call.  

Previously the Community Gateway coordinated calls for support but, from Monday 30 March 2026, people who feel they need support from adult social care will need to contact ESAH by calling 0161 342 5656.  

The Community Gateway will continue to operate in its role for Health District Nursing and can be contacted on 0161 922 4888. Find more information about the Community Gateway on the Trust website. 

The ESAH team take a holistic approach - looking at what matters to each person, helping people navigate their options and find the right care and support at the right time. Their primary aim is to support residents to stay well, independent, and connected to the place they call home and doing the things that matter most to them.  

In the past year, the team have supported almost 5000 residents to live well in the place they call home.  

Tameside Council Executive Member for Adult Social Care Cllr John Taylor, said: ‘’The team are dedicated and focused on making sure support fits each person’s unique needs. They look at all avenues in the community, shorter-term and equipment to keep them living as independently and well as possible in the place they call home.  

“Please make sure to share this change with others, so people know where to go for support.’’   

A Tameside and Glossop IC NHS FT spokesperson said: “The Community Gateway will continue to play an essential role as the single point of contact for District Nursing, offering a responsive, compassionate service for patients, carers and professionals. 

“We will continue to work closely with Tameside Council to ensure members of our community can access the support they need as smoothly as possible.” 

Find out more about Tameside Adult Services at www.tameside.gov.uk/adults