TAMESIDE Learning Disability team – supported accommodation – has received an overall rating of good (with outstanding features) from the Care Quality Commission.
The service, which provides personal care for 80 people, enabling them to stay in their own homes, was inspected in July with only 48 hours’ notice.
Inspectors reported that service-users received an excellent, personalised and people-centred service that met their individual needs and preferences.
They added that clients are fully involved in planning and development, and that staff used innovative ideas and actions to improve people’s quality of life, giving them outstanding opportunities in their day-to-day existence.
People felt able to complain and their views were regularly sought through meetings and reviews of their care. They were fully supported in taking risks to improve their independence and protected from mistreatment at all times Staff were fully trained in administering medicines and in recognising signs of abuse.
The learning disability team was examined in five areas: is the service safe, effective, caring, responsive, and well-led? It was judged to be “good” in four categories, while it received an excellent rating for being responsive.
Cllr Brenda Warrington, Tameside Council’s executive member for adult social care and wellbeing, said: “This is brilliant feedback and fully reflects our priority of putting people at the heart of everything we do.
“I feel extremely proud that the Care Quality Commission has recognised the dedicated care offered by all of our members of staff, to all of our clients, all of the time. My congratulations to everyone concerned.”
The Care Quality Commission (CQC) is the independent regulator of health and adult social care in England. Its job is to make sure health and social care services provide people with safe, effective, compassionate, high-quality care. It continually encourages care services to improve.
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