Services in the community that help improve the lives of vulnerable residents have been praised by inspectors.
The Shared Lives and Reablement services, run by Tameside Council, have been rated as good by the Care Quality Commission in their first inspection since registering at offices at Wilshaw House in Ashton.
Shared Lives supports adults with a variety of care needs, ranging from regular support with activities to permanent placements with Shared Lives Carers, living as one of the family.
Reablement is also based at Wilshaw House and provides support for people in their own homes getting back to their full potential, often after a stay in hospital or an illness.
The services received an overall rating of good as well as good in every category including safe, effective, caring, responsive and well-led.
Unannounced inspections took place in June with 239 people using the services at the time: 132 accessing Shared Lives and 107 accessing the Reablement.
Service users told inspectors they felt safe, that those supporting them were very helpful and dependable and that the service had a positive impact on their lives. They felt they were encouraged to make choices, had become more independent and were supported to engage in activities in the local community and maintain contact with people who were important to them.
Workers told inspectors they felt very supported and were made to feel part of a team. They have regular meetings and supervisions with managers and felt their managers were very approachable and would listen to them. They said they were proud to work for the service and enjoyed seeing the difference it made to people's lives.
Inspectors said: “The service worked well with other agencies both within the Local Authority and externally to try and achieve the best outcomes for people.”
Tameside Council executive leader Cllr Brenda Warrington said: “We are delighted with the CQC report, the first since the Shared Lives and Reablement services have been based at offices at Wilshaw House. These are making a huge difference to the lives of some of our more vulnerable residents, giving them care, companionship, independence and opportunities.
“Tameside Council is dedicated to providing safe, effective and caring services and I’m pleased this has been recognised by inspectors and welcomed by service users and staff.”
For more information about Shared Lives and Reablement contact Alison White at firstname.lastname@example.org
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